The Mortgage House Inc. (“The Mortgage House”) assists customers in finding the most suitable mortgage, loan, credit facility, and other related products and services, such as insurance, that we may offer.
At The Mortgage House, we know that the protection of your privacy is important to you. For this reason, we have taken steps to ensure that any personal information that you provide to The Mortgage House is protected by a range of robust business procedures and rigorous security safeguards to ensure that your information is kept confidential and used only for the purposes detailed in this Privacy Policy. This Privacy Policy is intended to establish responsible and transparent practices for the management of personal information and to satisfy the requirements of rules established by the Personal Information Protection and Electronic Documents Act (PIPEDA) and similar provincial laws across Canada.
This Privacy Policy applies to any personal information collected or generated by The Mortgage House, its brokers/agents, or anyone acting as an agent on our behalf (“Authorized Agent”). This includes information collected from or about its customers and other individuals with whom it deals, including potential customers and any additional persons named on an account. By engaging with The Mortgage House in any manner, you are protected by the rights and safeguards contained in this Privacy Policy and explicitly agree to its terms.
This Privacy Policy also governs personal information collected about The Mortgage House’s website users and explains how we use and disclose personal information collected from users who visit our website and otherwise interact with us online. It also explains how we use cookies and similar technologies.
When used in this Privacy Policy, personal information means “any information about an identifiable individual.” This includes your name, contact details, financial information, credit history, and other identifying details. Aggregated information that does not identify an individual is not considered personal information.
We collect most of our information about you directly from you, with your consent. This may include, but is not limited to:
– Name, address, phone number(s), email address
– Occupation, employer’s name, birth date
– Annual income, net worth, assets, liabilities, credit history
– Banking information and mortgage details
– Social Insurance Number, driver’s license, or passport number (where required by law)
We may also obtain information from third parties, such as credit bureaus, financial institutions, employers, and co-applicants, with your consent.
The Mortgage House generally collects personal information for the following purposes:
– To verify identity and eligibility for products and services
– To process applications and facilitate mortgage transactions
– To manage customer relationships and improve services
– To comply with legal and regulatory requirements
– To understand customer preferences and offer tailored solutions
If you have applied for employment with The Mortgage House, your personal information will be used for recruitment purposes.
Your personal information may be shared with:
– Financial institutions and credit agencies
– Authorized Agents and service providers for transaction facilitation
– Regulators, legal authorities, or as required by law
– Entities involved in business transactions such as mergers or acquisitions
We do not sell, rent, or trade personal information to third parties.
We collect technical data such as IP addresses, browser details, and browsing activity to improve website functionality. Cookies and tracking technologies may be used to enhance user experience. You may disable cookies in your browser settings, but doing so may affect website performance.
If you have questions or concerns about this Privacy Policy or wish to withdraw consent, please contact:
Privacy Officer
The Mortgage House Inc.
[email protected]
The Mortgage House will review and update this Privacy Policy as required to comply with changing regulations and best practices. Any updates will be posted on our website.
Last updated: April 17, 2025
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